Evaluation of Bus Services in Selected Routes of Dhaka City

Abstract

Bus service plays a significant role in urban transportation system. Evaluation of public 
transport mode like bus is critical in facilitating operational improvement and strategic 
decision making. The purpose of this paper is to evaluate the bus service performance in 
selected routes of Dhaka city based on users’ perceptions. Structured questionnaire 
comprising different bus service oriented variables were employed in data collection 
process. Users’ perceptions indicate that the overall performance of bus service in 
selected routes are not satisfactory. Parametric analysis of bus service identified the key 
areas where effective initiatives should be introduced to a greater extent to improve the 
quality of the bus services in Dhaka city.