Influencing employee performance through knowledge management: The role of organizational citizenship behavior as a mediator

Abstract

The study sought to evaluate the effects of knowledge management on employee performance through Organizational Citizenship Behavior (OCB), where knowledge management classified into three key functions: knowledge conversion, application. The research intended to employ structural equation modeling to evaluate the framework with the Smart-PLS software package. The sample size of the investigation was 131 which were gathered through purposive sampling technique from 16 branches of ten renowned private commercial banks located in Dhaka metropolis. The study found that while information transfer has the opposite effect, knowledge application and conversion have a favorable impact on employee performance. Furthermore, OCB controls the relationship between knowledge conversion and employee performance. The major limitation of the study that it didn’t consider the cultural and demographic effect on the framework which has given an opportunity for the future researches. The major limitation of the study that it didn’t consider the cultural and demographic effect on the framework which has given an opportunity for the future researches. This study will assist the managers of the business firms to coordinate their effort to establish a knowledge sharing culture within the organization complying with high employee performance.