Promoting e-Governance in Public Service Delivery The Case of Union Digital Centres of Bangladesh

Abstract

The Union Digital Centre- UDCs were settled up by targeting to create a service delivery hub in rural areas. Its main motto is to deliver different types of government, social and other services to the doorstep of the people with reduced time, cost and number of visitors. The main theme of the UDCs is to make the government more responsible by providing more accessible service to the citizens based on public-private partnership module which one of the best practice of people's welfare and ensure good governance. Digitization is one of the major tools of ensuring e-governance and e-governance helps to achieve good governance in a country. It plays a significant role in terms of administrative reform. In any democratic country, the elected government mostly rely on the mass people where public service delivery plays an influential role to make the government stronger by receiving peoples support. UDCs enable more participation of both male and female in order to access public services. Through the UDC services, the chance of corruption is almost zero as UDCs maintain transparency in every step of its movement. It is relentlessly working for reducing the service time, cost and visit and it is creating huge user satisfaction. In this journey, they face a lot of infrastructural and political problem and removing these barriers should be the key priority of government.