E-Governance in Bangladesh Public Service Delivery Challenges

Abstract

E-governance enables citizens to participate in decision-making processes, improve
communication within government agencies, businesses, and engages the public as a whole.
Bangladesh government has taken many initiatives to enhance public services through ICT
(Information and Communications Technology) in recent time within the goal under ―digital
Bangladesh‖ with a target to make Public Administration speedy, effective, transparent,
accountable, and facilitate sustainability. Digital Bangladesh goal has four pillars: Digital
Government, Human Resource Development, IT Industry Promotion, and Connecting
Citizens. However, the digitalization process of public services in Bangladesh faces some
obstacles while implementing the process to connect the citizens. This paper has tried to
examine the government's current position on e-governance to facilitate public services at
the doorsteps of people through online platforms. In doing so, this study concentrates on the
advantages of the digitalization process; identify the primary barriers to e-governance and
recommends strategies for overcoming those barriers in the country. This study is qualitative
in nature and methodology comprised of content analysis, in-depth interviews, and a robust
internet search for the purpose of the research.