Effectiveness of Public Hearing in Bangladesh Complainers Experience and Institutional Response
Main Article Content
Abstract
Public hearing is one of the key instruments of social accountability mechanism which has
brought some positive impact for the citizens of Bangladesh. It ensures the accountability of
government agencies through citizen engagement. Public hearings enable citizens to
confront leaders of service-providing government agencies about their promises and
obligations, which improves and sustains the quality of services This paper is based on
mixed-method using service receiver surveys, institutional surveys and in-depth interviews.
The study has found that public hearing has some positive outcomes in making service
providers accountable and improving the service provisions. However, it has also certain
procedural and institutional challenges, and successful public hearings need the support of
the political leadership, local elites, local administration.